Frequently Asked Questions
What is CodeRED and what is it used for?
CodeRED is a critical communications solution provided by OnSolve and developed specifically for local public safety personnel. It’s used to alert residents and businesses through a variety of channels of time-sensitive information, emergencies or urgent notifications. The system can reach millions of individuals in minutes to ensure information such as evacuation notices, missing persons alerts, inclement weather advisories and more are quickly shared.
Why should I register?
CodeRED is an important tool to help keep you informed and prepared for any emergencies that may occur in your area. Officials will send messages to alert you of emergency details, instructions or precautions that you need to make well-informed decisions and remain safe. This system is precise enough to geotarget residents within an exact area of impact, so only those who are affected by the situation are notified.
Does CodeRED already have my phone number?
No resident should assume that their information is in the system or that it is up to date. Please visit our website and look for the link for the CodeRED Community Notification Enrollment page to register online.
What types of alerts will I receive?
Chemical spills and HAZMAT incidents
Missing children and persons
Boil water notices
Police activity and updates
What do I do if I receive a message?
If you receive a CodeRED phone call, listen carefully to the entire message. You can repeat the message by pressing any key. Do not call 911 for further information unless directed to do so, or you need immediate aide from the police or fire department. If you receive a CodeRED email or text message, please be sure to read the entire message carefully and follow all instructions.
What if I missed a CodeRED phone call?
The CodeRED system will leave a message on your answering machine or voicemail if you miss a phone call. If you do not have an answering machine, the system will consider the call as “incomplete” and will attempt to call again after several minutes have passed. If your phone line is busy, CodeRED will try two more times to connect. At any point, you may re-dial the 800 number on your caller ID to hear a replay of the message sent.
How will I know when a message is from CodeRED?
A CodeRED message will have the caller ID # 866-419-5000 for emergencies and caller ID # 855-969-4636 for non-emergencies. Your city/county also has the option of customizing their phone number to be local and will inform you what it is so you can save it as a contact in your phone. If you need to replay the message received, you can dial this number and listen to the message again in its entirety.
I don’t remember my login information. How can I update my contact info?
If you used your Google, Facebook or Twitter account to sign up you will need to reset your password for those accounts within the respective sites. If you created a unique username, first try the “forgot my password” option. If you forgot your username as well, please reach out to client support at (866) 939-0911 (Monday-Friday 8:00 a.m.-7:00 p.m.) or email firstname.lastname@example.org.
I don’t want to create an account.
Creating an account will allow you to log back in and update your contact information if it changes. Using a single sign-on account makes it even easier by connecting your Google, Facebook or Twitter account credentials; that way, you don’t have another username and password to remember!
How can I customize what types of alerts I want to receive within the mobile app?
Open the mobile app and hit “settings” in the top-right corner. From this page, click “select alert types,” and from here you can review each category of alerts and de-select any types you don’t want to receive.
I downloaded the mobile app, but there are no alerts near me, and I know there have been tornadoes nearby. Why did I not receive an alert?
First, we recommend making sure your area uses CodeRED; they might not be a provider. Refer to question #8 above about how to find out if they are. If they are a CodeRED provider, they might not have automated weather alerts on their account and instead use the system for civil emergencies and general announcements. Lastly, they may have sent out an alert and your location didn’t fall into the alert radius. Many public safety officials try to target alerts as close as possible to avoid over-alerting their communities. We encourage you to engage with your local officials if you’re curious to learn more about how they use the system!
I no longer want to receive CodeRED alerts. How do I opt out?
If you are currently receiving emergency or community notifications from CodeRED in your area, but would like to stop receiving them, please opt out here.